Our Team

Mark Paley is a registered pharmacist (R.Ph.) with more than three decades of experience. Mark is committed to helping his clients obtain optimal health and well-being throughout every stage of life.

As owner operator of Carnegie-Sargent’s Pharmacy Inc., Mark oversees all aspects of the pharmacy operations. Founded in 1852, Carnegie-Sargent’s Pharmacy and Health Center is really a compilation of three Pharmacies; John F. Carnegie Drugs, Sargents Drug Store and Water Tower Drug Store.

Mark recognizes the complementary relationship between nutrition, fitness, medication, self-care and optimal health. Therefore, in 1996, he created Integrated Health Care Systems Inc., a health promotion company whose staff assists clients in finding a healthier lifestyle. Providers at Integrated are chosen very carefully for their interest in developing lasting relationships. Personalized care plans employ the latest technologies to help clients accomplish individual goals.

The third element of this center is Water Tower Nursing and Home Care, established in 1997, of which Mark serves as Director and Agency Manager. Water Tower Nursing and Home Care is a team of home care providers dedicated to caring for and working with persons who want to maintain an undiminished quality of life. The objective of this care is to ensure the clients comfort, security, privacy and dignity; whether it is in the client’s home, in an assisted living environment or a health facility.

Marks’ triumvirate of companies, the For Good Health GroupSM, works hand-in-hand to provide comprehensive health care services for his clients.

In addition to his business endeavors, Mark has volunteered as a Clinical Instructor at the University of Illinois (Chicago) College of Pharmacy and an Adjunct Clinical Instructor at Midwestern University’s Chicago College of Pharmacy in Downers Grove, Illinois. Mark is currently a Caregiver Action Network volunteer.

His professional affiliations include; the American College of Clinical Pharmacy, National Community Pharmacists Association, American Society of Consultant Pharmacists, American Pharmacists Association, National Strength and Conditioning Association, IDEA Health and Fitness Association, American College of Sports Medicine, National Wellness Institute, Home Care Association of America, and Caregiver Action Network.

Mark earned a Bachelor of Science degree in pharmacy from the University of Wisconsin at Madison. He is a licensed pharmacist in Illinois, Arizona, and Nevada.

Hard work and dedicated to getting it right, Kathy is tireless in her pursuit of perfection.

It’s Kathy’s responsibility to ensure all administrative operations are running smoothly, efficiently and compliantly.

Key Areas of Responsibility

• Assist in maintaining compliance with applicable local, state and federal laws and rules.

• Complete, maintain and submit reports and records as required.

• Assist in developing, implementing and maintaining administrative, operational and personnel policies and procedures to ensure best of practices and cost effectiveness.

• Recruit qualified caregivers.

• Procurement of all types of insurance.

• Assist with legal matters.

• Maintain personnel records and handle matters pertaining to human resources.

• Oversee payroll, billing and client insurance operations.

• Oversee bookkeeping operations.

• Completion of monthly financial statements.

• Maintain accounting and corporate records.

Other Duties and Responsibilities

• Develop, Implement and Monitor quality assurance standards.

• Support customer service strategies.

• Support industry associations with the goal of developing best of practices.

• Develop relationships with potential referral sources (business and health care partners).

Our bookkeeper is MUCH more than a book keeper, she is record keeper extraordinaire.

It’s our bookkeeper’s responsibility to ensure all payroll, billing, accounts receivables, accounts payables and insurance operations are running smoothly, efficiently and compliantly.

Key Areas of Responsibility

• Retrieve daily voice mail message for Water Tower Nursing employee check in/out
• Prepare Water Tower Nursing weekly client billing
• Prepare Water Tower Nursing bi-weekly payroll
• Prepare monthly Carnegie Sargent’s Pharmacy house account statements
• Prepare and file monthly Carnegie Sargent’s Pharmacy sales tax and soft drink tax
• Responsible for Accounts Payables and Accounts Receivables for the For Good Health Group
• Assist and support the Director of Operations with any book-keeping needed

Other Duties and Responsibilities

• Maintain quality assurance standards
• Support customer service strategies

The supervisor embodies the company philosophy of providing prompt, professional service.

In addition to customer service, the supervisort is responsible for merchandise management in the Pharmacy, making sure the pharmacy is never out of the hard to find products Carnegie carries. If we don’t have it, the supervisor can get it.

When client‘s request delivery, the supervisor is the go to person. Whether you are in the neighborhood or overseas, the supervisor can arrange to send you the products you want in a timely manner.

If you have more sophisticated needs, the supervisor can help. The supervisor coordinates a comprehensive service called Care Management. The service is set up to accommodate each client’s personal needs. We help individuals and their families make important decisions related to available care. Under our client’s direction, we will identify the specific needs and determine the appropriate resources to resolve those needs. We can coordinate the services and provide the support necessary to meet, and exceed all expectations. Our goal is to make our clients and their families feel comfortable with the decisions that are made

Finally, the supervisor oversees our Insurance Reimbursement Solutions service. The supervisor oversees the preparation of the appropriate forms to assure reimbursement to the fullest extent.